⚠️ Return & Refund Policy

Thank you for your order!

Please note that all custom wappen (embroidered patch) products are made-to-order and are not eligible for returns, refunds, or exchanges. Due to the personalized nature of these items, we are unable to accept cancellations once production has started.

⚠️ Exceptions

If your item arrives damaged or with an error due to our mistake (e.g., wrong design, incorrect size, or color), please contact us within 7 days of delivery. We will review the issue and work with you to provide a replacement if necessary.

To report an issue, please email us at [your email] with:

• Your order number
• Clear photos of the item and packaging
• A description of the problem

We appreciate your understanding and support for small-batch, handmade products.